Returns Policy
You have 14 days from receiving your order to return products, without need for justification.
Return Deadline
You have 14 days from receiving your order to return products, without need for justification.
Return Conditions
- • Unused products in perfect condition
- • Original packaging intact
- • Tags and documentation included
- • No signs of use or washing
Return Process
- 1. Contact us at info@casasimon.pt with order number
- 2. You'll receive shipping instructions
- 3. Send product with tracking
- 4. After receipt and verification, we process the refund
Refunds
Refunds are processed within 14 days after receipt and verification of the product.
Return shipping cost is the customer's responsibility, except in case of our error.
Defective Products
If you receive a defective or damaged product, contact us immediately. We will make the exchange or refund without additional costs.
Questions about returns?
Contact us at info@casasimon.pt or phone +351 281 543 273